Double notification issue (in the tablet dashboard) when a customer books a table.#1044

When a customer books a table, a double notification appears in the dashboard opened on the tablet (on any browser, for example Chrome or Opera).

If you are on another screen, a double notification appears on the bell icon.

If you are on the “Bookings” screen, the double notification also appears on this screen.

Please kindly fix this.

I tried it, it’s true @Fabrx900

Yes, I tried putting the dashboard on the tablet and indeed double notifications are coming through!

Upgraded reservations feature is being released soon.

I tested it and I see that the issue has been resolved. @CloudWaitress Admin

A problem I’ve encountered on tablets and mobile devices is that when I set the dashboard to receive orders on one of these devices, the screen doesn’t stay on.

The system doesn’t recognize it as an “application,” so the screen turns off, which risks orders not being received by the restaurants.

Also, when the screen is turned back on, any incoming order from a customer doesn’t always arrive immediately (the notification bell remains with the red dot). To receive new orders, you have to refresh the page, which is quite inconvenient.

With the release of the application and proper functionality, this will likely be resolved, but is there any workaround in the meantime?

Over the past few days, I’ve spoken with several restaurant owners currently using the GloriaFood system who will be switching to you in the coming months. They are all asking for this dedicated application, as it’s very convenient for them to carry it with them when they go out.

For this reason, I sent you an email (Attn: Chris).

You could set the screen to “always on,” but many restaurant owners don’t do it @Fabrx900 . Unfortunately, at the moment the dashboard on tablets and mobile devices doesn’t work in the background, and it would be very useful if the order notification sound still came through even when the screen is off. The application will certainly solve everything, but in the meantime, is there something that can be done to ensure orders are received even with the screen turned off? @CloudWaitress Admin

You cannot use the dashboard with the same username on multiple devices or browsers. User error

The pushprinter app runs in the background independantly of the dashboard. This ensures orders are printed (with alerts). Gloriafood users are used to outdated workflow. Screens are mostly redundant when using auto accept algorhytm and integrated printing. If the screen is turning off then update device settings or use kiosk mode.

@CloudWaitress Admin Problem: When clicking the notification bell (on tablets and phones), after clicking “click to view the order details,” no order popup appears (as it does on a computer). I am attaching a video. Most restaurateurs use a tablet and are reporting this issue.

VIDEO: