STRIPE RECEIPTS (Stripe Integrated) are not being sent despite the setting being enabled. **IMPORTANT**#1050

Two very important things. The first concerns the payment confirmation emails (Stripe receipts), which are not being sent to customers even though the setting is enabled (see attached image).

It is important that customers receive not only the payment confirmation (via Stripe receipt), but also any refund confirmation email correctly issued (also via Stripe receipt). Otherwise, in the event of a refund, customers end up calling the restaurant—interrupting service—to ask for information about the refund.

This can be resolved by enabling (on your side) Stripe receipts both for successfully completed payments and for any refunds issued.

At the moment, I have enabled Stripe Integrated through your internal Ordering Dashboard platform, and since I started testing it, Stripe receipts have not been sent to customers.

Previously, when I had simply connected Stripe (without your integration), both order confirmation and refund receipts were sent, as I had enabled them directly in the Stripe settings.

Therefore, I kindly ask you to enable customer receipts (both for order confirmation and refunds).

Additionally, in the “Online Payments” section, even after issuing a refund, it still shows “No” under “Refunded”. I also waited 30 minutes, and it still shows “No”. Of course, by clicking on the order, it shows that the refund has been correctly processed. However, without having to open the order, there should be a clear immediate indication that the order has been refunded. So instead of “No”, it should display “Yes”, or “Partially refunded” in the case of a partial refund.

All of these improvements are meant to simplify operations for restaurant owners and avoid issues with customers.

In fact, when using Stripe normally, customer receipts are sent because you can enable the setting from the Dashboard (both for receipts and refunds). If you use their integration, I believe they need to enable this feature on their side, which is still very important @Fabrx900

to avoid issues with customers, I agree that receipts must be sent automatically. however, in the Stripe service settings there is no option to enable receipts for refunds, why is that? those are definitely important as well. it’s true that customers might call to ask for information if that refund receipt is missing.

I think you need to tag @CloudWaitress Admin otherwise it won’t read your messages.
Yes, I also think receipts are definitely useful,
They should enable the option to also send refund receipts to customers

I also wanted to set up Stripe integrated as I read in the guide, but first I’d like to know whether the automatic sending of receipts to customers works correctly in both cases, as you wrote, both for order confirmation and for refunded orders. The customer rightly needs to be informed.
In another feedback I read and liked the suggestion about sending emails to customers in case of cancelled or rejected orders. The same thing should happen for Stripe receipts as well: they should be sent automatically both when an order is confirmed and when an order is refunded or partially refunded.

I think it’s essential to also send customers the Stripe refund receipt. In fact, I can see that this option doesn’t exist in the dashboard settings.
How do customers become aware of a refund being issued (partial or full)? For this reason, it’s important to enable the sending of receipts also for any partial or full refunds.

The issue is that if the setting is enabled (sending Stripe receipts to the customer), then customers must receive them—especially for refunded or cancelled orders. Otherwise, I can already imagine customers calling the restaurant for information or leaving negative reviews because they were not properly updated via email.

@CloudWaitress Admin Kindly fix this issue so that Stripe receipts are sent correctly to customers (both the payment receipt and the refund receipt).

This is a setting in the stripe account that also needs to be enabled. It’s also low priority because refunds are not that common.

@CloudWaitress Admin

I didn’t understand whether you only read the title or the entire message. Obviously, I had already stated that in the Stripe account the sending of purchase and refund receipts is already enabled, as shown in the image.

Despite this, receipts are absolutely not sent to customers when using Stripe Integrated through your ordering dashboard. Try it yourselves by testing any card purchase.

If I use my own Stripe integration, the receipts are sent. If I use your Stripe integration (ordering dashboard), the receipts are not sent, even though receipt sending is enabled in the payment method settings on Cloudwaitress (as shown in the image).

Update:
Stripe Express support replied as follows:
“To enable sending receipts to your customers, you need to contact the platform that manages your Stripe Express account. The platform can configure automatic sending of receipts for payments and refunds, but this functionality must be enabled on their side.”

So you need to enable this setting on your side.