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Delivery Time is Fixed for All Zones (Cannot Be Set Per Zone)#1051

I

Details
In the current system, delivery time is configured as a global value and applies to all delivery zones equally. This creates operational issues since delivery duration varies depending on distance.

Problem:

Delivery charges can be configured per delivery zone
However, delivery time cannot be configured per zone
All zones must use the same delivery time (e.g., 45 minutes)

Expected Behavior:
Delivery time should be configurable per delivery zone.

Suggested Solution:

Keep a default delivery time (e.g., 45 minutes)
Allow zone-based overrides:
Zone A → 30 minutes
Zone B → 45 minutes (default)
Zone C → 55 minutes

Optional enhancement:

Allow adding an offset to the default time (e.g., +10 minutes per zone)

Expected Benefits:

More accurate delivery estimates
Better customer experience
Improved operational efficiency for near vs. far zones

6 months ago

You can write your own delivery formula to calculate the fee here

6 months ago
Changed the status to
Already Supported
6 months ago
Changed the status to
Archived
6 months ago
I

Thanks for the update.

However, from our testing, delivery time is still configured as a single global value and cannot be adjusted per delivery zone. While delivery fees can vary by zone, delivery time remains the same for all zones.

This creates a real operational issue for us, since delivery duration clearly depends on distance. For example, nearby zones can be delivered in ~30 minutes, while farther zones may require 45–55 minutes.

Could you please clarify how delivery time can be configured per zone, if this is already supported? If not, we would strongly recommend reconsidering this feature, as it is essential for accurate delivery estimates and a better customer experience.

6 months ago