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Automatic Order Cancellation and Refund for Unconfirmed Orders#1075

A

Set a maximum confirmation time for each order. If the shop does not confirm the order within this time limit, the system should automatically:

  • Cancel the order.

  • Notify the customer that the order was cancelled because the shop did not confirm it in time.

  • Automatically initiate a full refund to the customer.

  • Notify the shop that the order was automatically cancelled due to the confirmation timeout.

  • Record the cancellation reason as “Shop did not confirm within the required time” or simply “missed order.”

21 days ago